FAQ
WHERE ARE YOU BASED?
We’re happily based in Hawthorne, California, The United States of America!
HOW TO SEARCH FOR PRODUCTS?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
WHICH PAYMENT METHODS ARE ACCEPTED?
At the moment, we accept Paypal, the most secure payment method in the world!
We may start accepting credit cards in the future.
WHICH SHIPPING METHODS DO YOU USE?
We provide two shipping methods:
- Free Shipping: It is free, it takes between 20 and 40 days and it is available for all countries.
- Priority Shipping: It costs $4.99, it takes between 10 and 20 days and it is available for a limited number of countries.
WHEN WILL I GET MY ITEMS?
It depends on where you are in the world. The estimated delivery time on average is 10-40 days.
WHAT HAPPENS IF I DON’T GET MY PURCHASED ITEMS OR IF THEY ARE NOT AS DESCRIBED?
In such cases you are under our Buyer Protection and you can get a full refund or a partial one depending on the case.
WHAT IS BUYER PROTECTION?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU?
Send us an email on: support@breakingbadshop.com and we’ll get back to you as soon as we can.
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